Privacy Policy

At Nova Life Support Services, we are committed to protecting your privacy and personal information. We collect, store, and manage your information in line with the Australian Privacy Principles and the NDIS Practice Standards.

What Information We Collect
We may collect personal and sensitive information including:

Your name, address, contact details
NDIS number and plan information
Health and medical information
Emergency contact and next of kin details
Records of services provided

How We Use Your Information
Your information is used to:

Deliver quality services that meet your needs
Communicate with you and your support network
Comply with legal and funding requirements
Improve our services and supports

How We Store and Protect Your Information
Your information is stored securely in our systems and only accessed by authorised staff. We take all reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

Sharing Your Information
We only share your information with:

Individuals you consent to
Medical or emergency services (when required)
Government agencies (when legally required)

Your Rights
You have the right to:

Access and update your personal information
Withdraw consent at any time
Raise concerns about how your information is handled

Contact Us
If you have any questions or concerns about your privacy or how we handle your information, please contact us at:
📞 0402 926 567